May 2019

HR Workflow Common Pitfalls and How to Avoid Them

By |May 31st, 2019|

Not everything goes according to plan, so at some stage during your HR Workflow Transformation project you may run into 1 or more obstacles. To help you plan for overcoming them as quickly as possible, we’ve listed the most common issues that occur and easy ways of avoiding them.

If you need to submit a business case for change, these items could be listed under a “risks” section.

Mis-understood requirements and unclear business processes

The most common reason why workflow change fails. You need to put the effort into documenting your current processes before looking for a software solution. Knowing how it works now, and what you want the process to be will help you in getting management buy-in, selecting the right solution and ensuring there is a smooth transition.
Don’t be afraid to set meetings, ask questions and probe as much as possible as early as possible to […]

HR Workflow Transformation Checklist

By |May 24th, 2019|

On our page How to Transform Your Business with HR Workflow we’ve already given you lots of information and tips on what to consider when introducing or changing people management workflow in your organisation, in this article we’ve condensed that into a step-by-step guide of how to get started.

Planning for Workflow Automation

Here’s a detailed step-by-step checklist on how to get started before you implement or change any workflow in your organisation.

  1. Discuss this project with management and gain early approval and buy-in
  2. Create a working document to record thoughts, notes, and minutes of meetings – even though you may not share all of those minutes of meetings. Writing notes ensures you don’t ask the same questions twice (or if you do you already have the answer from the first time).
  3. Create a “before and after” (or current and future) state to measure your current productivity across the […]

Benefits of Digital Workflow Automation

By |May 17th, 2019|

Ultimately your organisation will benefit from digital workflow automation in 3 ways.

  1. By increasing efficiency
  2. Ensuring compliance and reducing risk
  3. Boosting employee engagement

Each of these 3 benefits has multiple related outcomes, here we provide some of those that apply to most businesses. These are the top reasons for inclusion in your business case!

Increasing Efficiency has a direct link to productivity.

Reducing administrative time means your staff can focus on delivering what’s important to your business, this also means you (in HR and payroll) have the time to value add your function so the business can deliver more again.

Compliance and Risk

Too often we hear stories of visas and licence breaches, stories of defamation, unfair dismissal, inaccurate background checks, and from a payroll perspective stories of underpayment, incorrect award interpretation or outdated payroll rules. These are all examples of poor workflow processes and practices and all are preventable!


Employees are engaged and empowerment with easy […]

HR Workflow Basics

By |May 10th, 2019|

Let’s all get on the same page first. What is workflow?

  1. A “workflow” is the series of steps taken to achieve a result
  2. A “digital workflow” is that same process which occurs electronically
  3. “Workflow automation” is when those processes are executed automatically. Something that can be done without human intervention.

HR Digital Workflow Automation is then an electronic people management process, ideally which is executed automatically.

This is a very broad subject. We will start simple but get detailed fast. So strap in!
Generally, simple workflow consists of 3 parts – a form, an approval process and resulting actions.

workflow basics

Basic Workflow Questions

Even for a simple workflow, it starts to get complicated pretty quickly.
For every workflow process you should ask…

Then on top of all that, you have reminders, escalations, version control (for future changes), accessibility and security of information, and finally document filing and retrieval.

Not to forget […]

November 2018

Private Schools Webinar – Automate HR Processes to Increase Efficiency

By |November 29th, 2018|

Our Australian based team understands the challenges you face. We welcome the opportunity to discuss your goals and how we have worked with other schools.


Click to register to our free 45 min webinar.

Thursday 6th December 11:00am Sydney time

Wednesday 12th December 11:00am Sydney time

Thursday 13th December 2:00pm Sydney time

Or if you prefer a face to face meeting or telephone conversation we are happy to work with you.

Everything we do is designed to improve the working lives of Human Resource and Payroll professionals. We are passionate about delivering Human Resource solutions that exceed your expectations now and in the future.

With over 15 years experience in all industries in Australia and now over 250,000 users.

We understand how to improve Australian organisations with increased efficiency and compliance, and […]

How to Easily Create and Maintain a Competency Framework

By |November 6th, 2018|

A competency framework is a set of characteristics (or competencies) defined by your business to successfully perform roles.

More importantly though, is what do you want to use a competency framework for. What you can use a competency framework for and what you do (or should) use it for may be 2 different things. Be clear on the purpose of your competency framework to ensure it stays relevant.


It’s important to be flexible and re-usable when defining and building your framework using “levels” of competence, rather than re-defining the competency for each role. A simple example of this is the Microsoft Excel skill. The junior role may require a “Foundation level of Microsoft Excel”, mid-tier role at “Intermediate” and senior role at “Advanced”. It’s the same skill but the level increases with the role advancing.

Adopting this style of framework makes it much easier to create and maintain the framework.

Other examples of […]

Top 10 Questions to Ask about Performance Reviews

By |November 2nd, 2018|

Performance Reviews are alive and well, however they have certainly had a bad rap lately. Before starting or reviving Performance Review for your organisation ask yourself and your senior leadership team the following questions. The answers to which will provide insight and will allow you to better align the outcomes to business needs.

  1. Why do them and what does your organisation gain from them?
  2. How do Performance Reviews align with the organisational strategies?
  3. Do managers clearly understand their role?
  4. Do you have a communication plan and change management plan in place
  5. Is there a clear escalation process of who to contact and for what reason
  6. Have you (or will you) run any trials with feedback for improvement
  7. What is in it for each stakeholder?
  8. Is HR prepared for the increase in workload?
  9. Do you have a clear, communicated plan with what you are going to do with the results?
  10. How does Performance Reviews impact or change any […]

October 2018

Using Digital Onboarding Solutions to Reduce Involuntary Turnover

By |October 24th, 2018|


Onboarding solutions are offering more and more everyday. It’s time you reviewed how new employees are onboarding into your business to ensure it’s as efficient, compliant and engaging as it can be.

There are few instances in the employee lifecycle as important as the onboarding process into their new role. This is the time when employees are most engaged and focused on becoming a part of the team, so let’s maximise this opportunity and use the enthusiasm for best results!

The onboarding process today covers both pre-employment and post-employment and offers a seamless candidate experience.

Pre-employment onboarding includes:

Post-employment onboarding covers:


Having an efficient onboarding program has the following benefits:


Here are our top 8 reasons why implementing a digital onboarding solution is both the easiest and best option:

  1. Branding
    When a new employee starts out with your company and sees how easy their onboarding is, they’ll be […]

September 2018

Top 8 Tips on Maximising Your Recruitment Process

By |September 6th, 2018|

We compiled our top 8 insider tips for managing your recruitment process.

1. Map and communicate your recruitment process to ensure it works for you

Typically there are few people involved, so create a simple flowchart of the recruitment process for your business. This ensures everyone understands their role and hiring managers are contributing to the process in the appropriate timeframe. Australian HR Institute (AHRI) has a great Recruitment and Selection topic including sample flowcharts you can use (members only).

2. Look at promoting from within to re-inforce engagement and retention

For many roles you may be able to promote an existing employee, who has already expressed an interest in moving into this role. If the glove fits, go with it. This will aid in faster decisions, improved performance and a higher employee engagement and retention. From there, backfilling the previous role should […]